Everything we ship goes through Phoenix, Arizona for distribution - even local Flagstaff orders. Chocolate is a heat-sensitive, melty substance at temps above 74 degrees Fahrenheit. When the weather gets warm, we do a few things to ensure you receive the best quality product still: we stop shipping filled truffles until the daily high in Phoenix is 95 degrees or under for a week straight and the items we continue shipping go out with reflective bubble wrap and ice packs. We also ship via Priority Mail so your package will arrive in 2-3 days. Keep your eyes on your tracking info and grab your package out of your mailbox as quickly as possible, especially if you live in a warm area! We are not responsible for chocolate melting if your package is not retrieved in a timely manner. We have no way to verify how long it sat exposed to heat. You can always ship to a work address, request the chocolate to be held at the post, or send it to a PO box (which are usually temperature controlled spaces).
If you think there was an issue in transit or your package takes longer than usual to arrive. Please do not hesitate to reach out to us. We recognize that Postal workers are swamped and have a lot of packages to keep track of, and sometimes, frankly, packages go missing. Let us know and we'd be happy to remedy a lost package by replacing it for you.
We make all our chocolates and truffles in small batches and rotate which flavors we make weekly so please allow 5-7 days for shipment of our your order so that we can get you the freshest and tastiest chocolates possible.
Thank you so much for understanding the delicate and small batch artisan nature of our chocolates.
